Spoken

English
Malay

Written

16 Jul, 2018 - Current

Ecommerce Manager

Pelangi Beach Resort & Spa, Langkawi

Company Type

Other

Position

Manager

Specification

Management, Marketing, Sales, Admin

Roles

Account Manager

website Promotion · E-commerce Optimization · Hospitality · Website Updating · Hotel Management · Hotel Booking · OTA

1 Apr, 2017 - 1 May, 2018

Social Media Executive

St Regis Langkawi & Westin Langkawi, Langkawi

Company Type

Other

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Marketing Communication

Strategic Transition: Key role in transitioning two island resorts, overseeing 311 units and Langkawi International Convention Centre (LICC) from Starwood to Marriott.
Content and Campaign Leadership: Led visually appealing content creation and successful social media campaigns.
Collaborations and Standards: Initiated partnerships with KOL's and Marriott sister properties for marketing and collaborated internally to maintain a consistent brand message across all channels.

Reason of resign

1 Aug, 2016 - 31 Mar, 2017

Marcom Executive

The Westin Langkawi, Langkawi

Company Type

-

Position

Manager

Specification

Management, Marketing, Sales, Admin

Roles

Marketing Communication

Key responsibilities:
Diverse Marketing Initiatives: Developed and executed campaigns aligning with Westin's Pillars of Well Being for continuous growth.
Brand Consistency: Ensured adherence to Westin brand standards, maintaining a cohesive and impactful image.
Online Presence Optimization: Oversaw the optimization of the resort’s online presence for a seamless user experience.
Impactful Marketing Campaigns: Executed effective offline and digital campaigns, enhancing brand visibility and customer engagement.
Collaborations Involvement: Partnerships with sister properties and KOLs, enhancing marketing effectiveness. Supported various local and international events (UNICEF, Malaysia International Gastronomy Festival, Ironman, ASEAN Summit)

Reason of resign

1 Jun, 2014 - 31 Jul, 2016

Online Marketing Executive

The Westin Langkawi Resort, Langkawi

Company Type

Other

Position

Fresh / Entry Level

Specification

Management, Marketing, Sales, Admin

Roles

Marketing Communication

Strategic Online Marketing: Showcase proficiency in leveraging digital channels for enhanced brand visibility and engagement.
Proven Marketing Success: Demonstrate a successful history of driving comprehensive initiatives for organizational growth.
Brand Consistency: Ensure strict adherence to brand standards, maintaining a cohesive and impactful brand image.
Adaptive Learning: Stay updated on industry trends, adapting strategies to evolving market dynamics.
Effective Goal Attainment: Consistently achieve organizational goals, leading to recognition and promotion in 2016, highlighting leadership and results-driven capabilities.

Reason of resign

1 May, 2010 - 31 May, 2014

Customer Care Consultant

Maxis Telecommunication, Langkawi

Company Type

Public Listed Company

Position

Fresh / Entry Level

Specification

Management, Marketing, Sales, Admin

Roles

Customer Services

Spearheaded initiatives, surpassing targets, and enhancing customer satisfaction scores.
Managed complex complaints, prioritizing swift resolution for lasting customer loyalty.
Supported branches during launches, providing invaluable assistance.
Led a dynamic customer care team, implementing training for continuous improvement.
Orchestrated effective call conferences, streamlining communication between team members and HQ.
Implemented robust stock counting procedures, ensuring accurate inventory levels.
Demonstrated expertise in mobile data services, offering guidance and staying updated on industry trends
Received the "Best Customer Service Award" for consistently delivering exceptional service and contributing to the positive reputation of the customer care department.

Reason of resign