Recommended by 0 people
Member since: Jan 23, 2025
Completed Job: 0
About Me
I have a proven ability to adapt & acquire new skills in a fast-changing environment.
Changi Recommends Singapore,a leading service provider of Wi-Fi and Attractions, moved their
Call Centre to Kuala Lumpur. Throughout the changes, I was able to adapt, learn and support
customers and team members quickly and efficiently..
Current Status
Unemployed
Language
Spoken
English
Malay
Tamil
Written
Working Experience
2 Jan, 2023 - 2 Jan, 2025
Van Delivery Despatch
Flash Express, Kuala Lumpur
Company Type
Public Listed Company
Position
Fresh / Entry Level
Specification
Others
Roles
Other Roles
Sorting parcel and arranging parcel based on delivery location.
To assure parcel is delivered to customers
3 Jan, 2022 - 31 Aug, 2022
Customer Service Team Leader
Concentrix Cyberjaya Malaysia, Kuala Lumpur
Company Type
Public Listed Company
Position
Manager
Specification
Management, Marketing, Sales, Admin
Roles
Customer Services
Bulding individual Agents for success and to advance to the next rung of their career.
• Consulted on weekly and monthly performance with individual Agents. This led to better targeted guidance focusing on areas of improvement when/if needed.
• Guided the Chat Agents on handling communications to avoid SLA violations and to deliver their first response within the allocated time frame.
• Managed a team of 12 agents operating an online shopping platform (e-commerce) The
team comprised of agents from separate platforms including the Dispute Team, SWAT, Team, Email Team and the Chat Team.
31 May, 2019 - 18 Aug, 2022
Senior Customer Service Team Leader
Brandt International Sdn Bhd, Kuala Lumpur
Company Type
Public Listed Company
Position
Manager
Specification
Management, Marketing, Sales, Admin
Roles
Creative Services Manager
to create a system of feedback to
help team members improve as Agents and as a Team.
• Followed up and initiated effective Manager call back if required, and/or escalated to
support
• Directed unresolved issues to next level of support, personnel, or relevant
Team/Department.
• Identified voice skills and guided team members on effective telephone presentations.
• Responded to inbound Calls, Live Chats and Email Correspondence to help customers
with specific products and services.
Education
St.Michael Institute
Major in SPM
Primary/ Secondary School / SPM / 'O' Level
Human Resource Management
2 Jan, 1990 - 22 Dec, 1995
Skill Sets
Tools & Software
Additional Information
Owns Transportation
Yes
Owns Laptop
No
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