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Member since: Aug 5, 2023
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An HRDF certified trainer in Customer Experience and a capable proofreader. My clients include Shell Malaysia, NIOSH, University of Malaya, Pertubuhan Arkitek Malaysia among others.
Employed
English
Malay
English
Malay
4 Apr, 2022 - Current
Oasis Mega Berhad, Bangi
SME
Manager
Management, Marketing, Sales, Admin
Human Resources
1) Manage 50 over staff in Oasis Mega Berhad and its subsidiaries
- Bridged management and employee relations by addressing demands and grievances
- Overseen and managed a performance appraisal framework
- Ensured the execution of a steady pay plan and up-to-date benefits program
- Created the employees' handbook
2) Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Supported current and future business needs through the development, engagement, motivation and preservation of human capital
- Monitored overall HR systems, procedures and tactics accross the organization
3) Managing the recruitment and selection process
- Provided the framework of recruitment
- Ensured that the selected candidates boarded properly into the organization
4) Structure the staff's career roadmap
- Assessed the employees' training needs
- Created the organization's succession planning
3 Feb, 2020 - Current
COYS Affluence Sdn Bhd, Cyberjaya
SME
Manager
Education
Instructor
1) Design training courses relevant to the industry
o Competency Courses
o Training
o Workshop
o Bootcamp
2) Manage the training courses that are offered by COYS Affluence Sdn Bhd
o Over 20 training courses are managed and monitored
o Training modules are customizable based on the needs and objectives that the client
wants to achieve
3) Managed logistics and workforce for Multi-National Companies
4) Manage paperwork for training proposal submission to HRDF, PERKESO and INSKEN
5) Liaise with Strategic Partners such as UM and NIOSH
o For in house training Program
o Potential collaboration
6) Conduct TTT sessions for junior trainers
7) Managing Competency Certificate in Retail Operations as the lead trainer. Notable achievements
from this certification includes:
o First of its kind program tailored to help blue collar workers
o Full certification from Universiti of Malaya (UM)
o One of the participants was crowned as best cashier nationwide for her proactiveness
after attending the training
o One of the participants were promoted to become one of the business owners for the
brand
o Participants managed to increase overall sales by 20%
o Participants managed to increase customer engagement by 30%
8) Explore new training platforms and new training methodologies
Major in English Linguistics
Bachelor's Degree
Linguistics/ Languages
14 Jun, 2010 - 19 Apr, 2013
Reserved Officer Training Unit (ROTU)
Royal Malaysian Air Force (TUDM)
7 Jul, 2013 - 5 Aug, 2023
Yes
Yes
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