Spoken

English

Written

English
Bengali

24 Jul, 2019 - Current

System and network administrator

Asia Pacific higher learning SDN BHD, Selangor

Company Type

-

Position

Junior

Specification

Others

Roles

Other Roles

• Develop expertise to train staff on new technologies.
• Support videoconferencing facilities, installation and web-based solutions (Zoom,
Teams, Webex, Google Meet, Voov, Miro).
• Experienced and knowledgeable with level 1 and level 2 IT support.
• Supported customers with basic technical support for current and past software
releases.
• Assisted clients with general support for hardware, peripherals, network connections,
and external software.
• Troubleshooting PCs, laptops, tablets, and mobile devices on a day-to-day basis to
identify and swiftly resolve software/hardware issues and mitigate downtime.
• Imaging/configuring, deploying, testing, maintaining, and fully supporting computer
workstations and peripherals, laptops, printers, smart phones, and A/V equipment.
• Operating system: UNIX, Linux, Mac IOS, Windows{2000/NT/X-P/vista/7/8/10/11(32/
64bit}, Windows server (2003, 2008 R2).
• Networking: LAN, VLAN, VELAN, WAN, Wi-Fi, pulling cables, crimping, with configure
fixing switches and testing, troubleshooting network, formatting, fixing hub racks, con-
figuring wireless routers.
• Manage Remote Support and troubleshoot.
• Monitor performance and maintain systems according to requirements.
• Build an internal wiki with technical documentation, manuals and IT policies.
• Printer machine installation and configaration (HP, Canon, Richo, Fuji xerox, Epson)

Reason of resign

24 May, 2016 - Current

IT supporter

Lincoln University College, Kelena jaya

Company Type

-

Position

Junior

Specification

Others

Roles

Other Roles

1. Data Backup & Recovery,
2. Manage and troubleshoot problems related to ADS, DHCP, DNS, and FTP servers.
3. Well versed in TCP/IP, DNS, NLB, DHCP, DFS, WIN SERVER, AD troubleshooting
4. Setting up & managing user account
5. Routing and Switching,
6. Installation and Maintenance of Cisco Catalyst switch for manage the user with VLAN, ACL as a
Port security establishment.
7. Configuring and Maintenance of HP, D-link,Base band Switch for Enhance the Network Infrastructure
and increased network performance.
8. Responsible for developing Networking standards, procedures and documentation.
9. Monitoring network performance with daily reports.
10. Managing network infrastructure with IP filtering method.
11. Firewall managements with daily operation based requirement for Application to make secure the
whole infrastructure.
12. Windows 2008 and 2012 Server administration skills including configuration.
Windows Cluster & Fail over Management, Manage
13. Responsible for Security Devices configuration backup and software updates/bug fixes.
Load Balancing, Packet filtering, Thread detecting and fault tolerance with maximum availability.
14. Knowledge of writing System Maintenance and Technical Document.