Spoken

English
Malay

Written

English
Malay

24 Aug, 2022 - 31 Jul, 2023

Graphic Designer

Icon Packaging Sdn Bhd, Sungai Petani

Company Type

SME

Position

Fresh / Entry Level

Specification

Art & Creative

Roles

Graphics Designer

• Pro-actively researched and followed the latest trends, algorithm changes, and emerging best practices in the dynamic field of social media.
• Analysed social media data metrics to identify trends and improve content strategy.
• Managed online communities and respond to customer inquiries and comments in a timely and professional manner.
• Managed the company’s social media accounts, including Facebook, Instagram, and TikTok.
• Maintained a positive and responsive online community, fostering a strong brand reputation and customer loyalty.
• Developed and adhered to a content calendar, optimizing content scheduling for maximum reach and engagement.
• Coordinated cross-functional efforts to ensure seamless campaign execution and alignment with overall business goals.
• Identified up-to-date with social media trends and best practices to continuously improve social media presence and performance.
• Demonstrated proficiency in managing diverse social media platforms with distinct audience dynamics and content strategies.
• Conducted post-campaign evaluations to assess performance and identify areas for improvement, contributing to a culture of continuous improvement.
• Implemented consistency in design elements, aligning with the company’s visual identity and marketing goals.
• Coordinated cross-functional teams, managed timeliness, and ensured that campaigns were delivered on time and within budget.
• Collaborated with external marketing agencies to conceptualize, plan, and implement integrated marketing campaigns that effectively reached target audiences and achieved campaign objectives.
• Produced and curated engaging social media content, encompassing a variety of media formats, such as graphics, photos, videos, and captivating captions.
• Performed graphic design expertise to create visually compelling and on-brand digital assets, including eye catching flyers, posters, and social media visuals, and website banners.

6 Sep, 2021 - Current

Librarian

Seberang Perai Polytechnic Library, Seberang Perai

Company Type

Public Listed Company

Position

Intern

Specification

Education

Roles

Student

• Designed and prepared registration forms digitally through QR codes, enhancing user engagement in literacy programs.
• Facilitated library literacy programs both offline and online, offering valuable guidance to freshmen on library skills and information search strategies, and the utilisation of Boolean operators and the Online Public Access Catalog (OPAC).
• Collaborated with a team to produce a corporate video for the PSP Library.
• Responsibilities included drafting storyboards, assembling a production team, and liaising with top management.
• Employed software like Filmora 9, Adobe Illustrator, and Adobe After Effects to create the video.
• Managed social media accounts, leading content creation, post scheduling, and graphic design for social media campaigns.
• Digitised and catalogued FYP data into the KOHA system, improving accessibility and retrieval.
• Utilised Google Sites to design and launch the temporary repository, ensuring continued access during Dspace maintenance.
• Coordinated a group project to develop an e-record system for book acceptance.
• Designed a system that streamlined work processes and enabled efficient tracking of book acceptance using the Airtable system.
• Led an individual project to create a website for a digital repository, which included exam papers, publications, final year projects, annual reports, and PSP journals.
• Designed posters and info-graphics for special events such as “Bulan Bahasa”, “Bulan Sukan Negara,” and PSP social media, showcasing creativity in visual communication.

24 Dec, 2018 - 23 Aug, 2019

Sales Assistant

Kedai Kek Sejati Indah, Sungai Petani

Company Type

SME

Position

Fresh / Entry Level

Specification

Management, Marketing, Sales, Admin

Roles

Customer Services

• Demonstrated strong customer service skills by consistently delivering excellent service to customers.
• Assisted in monitoring inventory levels, notifying supervisors of low stock, and helping with restocking shelves.
• Proficiently in handling cash transactions, ensuring accuracy in giving change, and adhering to cash handling protocols.
• Acquired in-depth knowledge of the store’s product offerings, enabling effective product recommendations and up-selling to customers based on their preferences and needs.

9 Jul, 2018 - Current

Book Repair and Maintenance

Tun Abdul Razak Library Universiti Teknologi Mara Puncak Alam, Puncak Alam

Company Type

Public Listed Company

Position

Fresh / Entry Level

Specification

Education

Roles

Student

• Assisted in the hands-on conservation and restoration of damaged materials, employing various techniques such as bookbinding.
• Played a pivotal role in the preservation and conservation of library materials, including rare books and special collections.

8 Jan, 2018 - Current

Library Assistant

Tun Abdul Razak Library Universiti Teknologi Mara Puncak Alam, Puncak Alam

Company Type

Public Listed Company

Position

Intern

Specification

Education

Roles

Student

• Executed daily library tasks with precision and efficiency.
• Provided excellent customer service by assisting library patrons with reference inquiries.
• Assisted in performing duplication checks to verify the existence of materials in the system, preventing unnecessary duplicate purchases, reducing costs and streamlining the order process through the WILS system.
• Proficiently catalogued and processed library materials using the Library of Congress classification systems through the Libsys system.
• Assisted in registering student cards for the barrier gate using the card registration system, ensuring smooth access control for library users.
• Created accounts for staff in the Complaint Management Systems (CMS) and e-logbook system, contributing to efficient record-keeping and staff communication.
• Keyed in data and information into meta-data systems, contributing to the comprehensive documentation and organisation of library materials.