Spoken

English
Indonesian
Malay

Written

English
Indonesian
Malay

1 Feb, 2022 - Current

Advisor I, Technical Support Meta Verse (Oculus)

CONCENTRIX CVG MALAYSIA SDN BHD, | Kuala Lumpur

Company Type

Multinational Corporation

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

IT Support

● Addressing and resolving inbound customer support inquiries
● Working with internal cross-functional partners to resolve customer inquiries
● Achieve & maintain target performance and on-time metrics
● Ensure each inquiry is “resolved” form the customer’s perspective
● Understand common customer pain points and actively contribute to a knowledge base of
resolution
● Identify opportunities to elevate best practice positioning and help center content creation
● Possess a service-oriented mindset and approach to work delivers value through service
● The ability to thrive in a dynamic, team-focused environment
● The ability to comprehensively research and review complex problems to determine the
best solution
● Able to demonstrate experience developing and exercising strong judgment skills
● Stays cool under pressure
● The ability to demonstrate empathy and emotional intelligence with customers while
determining a solution to their needs
● Eagerness and ability to work in a fast-paced, startup-like environment
● Self-starter/self-motivated to achieve top performance standards
● Teachable attitude and commitment to a growth mindset in the workplace
● Demonstrated commitment to upholding a culture centered around core values
● Identify opportunities to improve ad products and the customer experience, serve as the
VOC
● Demonstrated ability to work and collaborate within a team
● Ability to prioritize and manage tasks within a sometimes chaotic environment
● Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR
Standard at minimum)

Reason of resign

1 Jul, 2021 - Current

Customer Service CSM Amazon

Aegis BPO Malaysia Sdn Bhd, selangor

Company Type

Multinational Corporation

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Customer Services

Support and work in the department as required
· Helping support daily management of department duties, including allocating labour, leading
Meetings, assigning job duties and communicating with internal and external suppliers.
· Providing vacation coverage for Area Managers
· Providing policy follow-up, and attendance tracking (duties do not extend to discipline)
· Tracking and reporting of labour hours
· Assisting the floor as an associate resource, training associates, and verifying SOP
compliance
· Ensuring successful area performance, through tracking, reporting, and feedback of associate
performance
· Participating in Operational Excellence initiatives in some capacity
· Filling in as needed with production duties
· Fully understanding workflow and daily production goals
· Reviewing and updating SOP as required
· Assisting in keeping work area clean and organized
· Identifying and addressing safety hazards within the work area
· Coaching associates to work safely at all times
· Participating in safety initiatives
· Referring all job injuries immediately to their Manager

Reason of resign

I am eager to work for a manager who motivates me to achieve my goals, is willing to teach me new skills and prepares me for role advancements and new challenges later in my career.

1 Jan, 2019 - Current

Customer Service Team Lead

Carput Sdn Bhd, selangor

Company Type

Multinational Corporation

Position

Senior

Specification

Management, Marketing, Sales, Admin

Roles

Customer Services

Supports a company's customer service activities by directing and overseeing team members,
resolving customer questions or complaints, and developing programs and procedures to
enhance productivity and performance.