Recommended by 0 people
Member since: Oct 24, 2020
Completed Job: 0
About Me
I am a highly proficient English speaker and writer. I have always been passionate about writing and in particular creative writing. I’ve written articles for NST and a few online blogs as well. I think my excellent command in English will be an asset to your company.
Current Status
Self Employed
Language
Spoken
English
Malay
Written
English
Malay
Working Experience
4 Apr, 2020 - 10 Oct, 2020
Customer Care Professional
American Express, Menara Prestige
Company Type
Multinational Corporation
Position
Fresh / Entry Level
Specification
Others
Roles
Other Roles
Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
Build meaningful relationship through consultative questioning to ensure added value for the customer
Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Reason of resign
The night shift was affecting my health
1 Jan, 2013 - 2 Feb, 2020
Lecturer
Sunway College, Bandar Sunway
Company Type
Public Listed Company
Position
Junior
Specification
Others
Roles
Other Roles
Deliver lectures professionally and effectively for designated subjects.
Reason of resign
Wanted to try a different industry
Education
Universiti Teknologi Mara (UiTM)
Major in English for Professional Communication
Bachelor's Degree
Linguistics/ Languages
1 Jan, 2008 - 11 Nov, 2012
Skill Sets
Tools & Software
Additional Information
Owns Transportation
Yes
Owns Laptop
Yes
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